Return Policy – The Strict Hippie

1. Our Return Policy

At The Strict Hippie, we want our customers to feel confident when choosing fashion items that reflect their individual style and preferences. We understand that purchasing clothing and accessories online may sometimes involve uncertainty regarding fit, appearance, or suitability. Our Return Policy is designed to explain the general principles and conditions that apply when customers wish to return a purchased product.

We encourage every customer to review the product description, available sizing information, product images, and relevant details before completing an order. Making an informed selection can help ensure that the chosen item meets your expectations and complements your wardrobe.

This policy applies to purchases made through thestricthippie.com, subject to the applicable consumer protection laws and any mandatory rights available in the customer’s jurisdiction.

2. Return Eligibility

Products may be eligible for return when they meet the conditions established by the applicable return rules. To help ensure that a return can be properly assessed, customers should take reasonable care of the items they intend to return.

Returned products should generally be unused, unworn, unwashed, and maintained in their original condition. Where applicable, original labels, tags, accessories, and packaging should be included. Items showing signs of avoidable wear, alteration, washing, damage, or use beyond what is reasonably necessary to inspect them may be subject to additional assessment under the applicable policy and law.

Eligibility may also depend on the nature of the product and the circumstances of the purchase. Certain items may be subject to specific restrictions where permitted by law. Any such restrictions should be communicated in accordance with the applicable consumer protection requirements.

The Strict Hippie aims to assess return requests consistently and fairly, taking into account the condition of the product, the reason for the request, and the terms governing the transaction.

3. Return Time Limits

Return requests must be submitted within the period established by the applicable return conditions or mandatory consumer protection rules. Customers should review the relevant terms associated with their purchase to determine the applicable time limit.

We recommend examining purchased items promptly after receiving them and checking that the selected style, size, color, and product details correspond with the order. If you decide that an item is unsuitable, beginning the return process as soon as reasonably possible can help prevent misunderstandings about eligibility.

The applicable return period may vary according to the type of transaction, the customer’s location, and the legal requirements governing the purchase. Nothing in this policy is intended to exclude or restrict any non-waivable statutory cancellation or return rights.

4. How to Request a Return

Customers who wish to return an item should first review the current Return Policy and the relevant purchase conditions available on thestricthippie.com. Before proceeding, confirm that the product appears to satisfy the applicable eligibility requirements.

Prepare the relevant order information and identify the item or items you wish to return. A clear explanation of the reason for the request may help the return be evaluated appropriately. Customers should follow the return instructions provided through the applicable website process and wait for any required guidance before taking further action.

Items should be packed carefully to help protect them from avoidable damage during handling. Include any components that belong with the product, where applicable, and ensure that the contents correspond with the items covered by the return request.

Submitting a request does not automatically guarantee approval. Each request is assessed according to the applicable conditions, the product’s circumstances, and any relevant legal requirements.

5. Incorrect, Defective, or Damaged Products

The Strict Hippie recognizes that a product may occasionally arrive with a defect, damage, or a discrepancy between the item received and the item ordered. These situations should be distinguished from returns requested because a customer has changed their mind or selected an unsuitable style.

If a product appears defective, damaged, or incorrect, customers should retain the item and its relevant packaging while reviewing the procedures applicable to the purchase. Information describing the issue and the condition of the product may help establish the appropriate resolution.

Depending on the circumstances and applicable law, possible remedies may include a replacement, repair, refund, or another legally appropriate solution. The available remedy will depend on the nature of the problem and the consumer rights that apply to the transaction.

Nothing in this policy limits statutory rights relating to defective, misdescribed, or incorrectly supplied goods.

6. Refund Processing

When a return is approved and a refund is applicable, the refund will be handled according to the conditions governing the original purchase and the requirements of applicable law.

Where reasonably possible and legally required, refunds will be issued using the original payment method. The amount refunded will be determined by the approved return, the products concerned, and any applicable legal requirements. The processing of a refund may involve the payment provider or financial institution used for the original transaction.

A refund should not be considered complete merely because a return request has been submitted. The returned item may need to be assessed before the appropriate outcome can be confirmed.

Customers should retain relevant purchase records until the return has been resolved. Any mandatory refund deadlines established by applicable law will take precedence over inconsistent provisions in this policy.

7. Exchanges and Alternative Products

In some circumstances, customers may prefer a different size, color, or style rather than a refund. The availability of an exchange depends on the applicable conditions and whether the desired product remains available.

If a direct exchange is not offered or the requested alternative is unavailable, customers may need to follow the standard return process and consider placing a separate order where appropriate. Any new purchase will be subject to the product options and terms available at that time.

We recommend checking the details of the desired alternative carefully before making a decision, particularly when choosing clothing that may have different sizing or fit characteristics.

8. Items That May Not Qualify for Return

Some products may be excluded from ordinary change-of-mind returns where such exclusions are permitted by applicable law. Examples may include personalized or specially made items, certain sealed products that cannot appropriately be returned for hygiene reasons after opening, and products that are otherwise legally exempt from standard return rights.

Any exclusion must be consistent with applicable consumer protection requirements. Such restrictions do not automatically remove rights relating to defective products, incorrect descriptions, or other circumstances in which the law provides a remedy.

Customers should review the product information and applicable terms before purchasing an item that may be subject to special return conditions.

9. Customer Responsibilities

Customers are responsible for checking product information carefully, selecting suitable options, and taking reasonable care of items they intend to return. Products should not be unnecessarily altered, washed, damaged, or used before a return request is resolved.

Accurate order information and a clear description of the issue can help avoid confusion during the assessment process. Customers should also ensure that any returned items correspond with the products identified in the approved return request.

The Strict Hippie aims to handle requests fairly while maintaining reasonable procedures to protect both customers and the integrity of the return process.

10. Policy Updates and Consumer Rights

The Strict Hippie may revise this Return Policy when necessary to reflect changes in business practices, website procedures, or applicable legal requirements. Updated terms will be made available on thestricthippie.com, and customers are encouraged to review the current version when considering a return.

Any updated policy will apply subject to relevant legal requirements and the rights attached to existing transactions. Where mandatory consumer protection rules provide greater rights than those described here, those legal rights will prevail.

11. Our Commitment to a Fair Return Experience

At The Strict Hippie, we believe a clear and reasonable return policy is an important part of a positive shopping experience. Our intention is to explain return expectations transparently, assess requests consistently, and treat customers with fairness and respect.

We encourage customers to make thoughtful purchasing decisions by reviewing product details and understanding the applicable conditions in advance. When a return becomes necessary, following the relevant procedures and providing accurate information can help the situation be resolved more efficiently.

This policy is intended to provide general guidance on returns and refunds for purchases made through thestricthippie.com. It should be read together with the applicable Terms and Conditions and any mandatory consumer rights relevant to the transaction.

Thank you for choosing The Strict Hippie. We appreciate your trust and remain committed to providing a clear, responsible, and customer-focused shopping experience.